Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want you to love your new earrings! However, due to hygiene reasons, earrings cannot be returned or exchanged if they have been worn or used. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at randrdesignllcfl@gmail.com. Please note that returns will need to be sent to the following address:

R&R Design Studio, LLC

9145 Narcoossee Rd Ste 106 PMB #170

Orlando, FL 32827

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at randrdesignllcfl@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at randrdesignllcfl@gmail.com.